Smartsphere deploys against the workflows where every minute, every document and every decision carries weight. Four industries we know cold, plus a sandbox for the ones we don't yet.
FNOL · Live call
Our agents take the FNOL voice call, read the dash-cam footage, classify the damage, apply your policy schedule and file the claim with the carrier — all before the customer hangs up. They handle renewal calls, premium queries and recovery flows in the same shift.
Banking · Collections
Agents make outbound collections calls with negotiated terms inside your policy. They handle KYC document refresh, address verification and dispute intake — and they remember the customer's last conversation, even if it was three weeks ago on WhatsApp.
Telecom · Tier-1
Network outage triage, plan changes, port-in coordination, device troubleshooting. Agents read the line status from your OSS, walk the customer through reset steps, and only escalate the cases that genuinely need a human's hands.
Logistics · Dispatch
Inbound order-status calls in any language. Returns intake with photos. Last-mile dispatch coordination via WhatsApp — driver gets the address, the customer gets the ETA, the warehouse gets the manifest. One agent, three audiences.
No rip-and-replace. No half-year SOW. A small Smartsphere team works alongside your ops lead to scope the workflow, configure the agent, run a shadow pilot, and graduate to production.
Workflow walkthrough with your team. We map the policy graph, integrations and SLAs. You sign a one-page SOW that ties our fee to your outcome.
Connectors live. Policy graph imported. Voice persona tuned. We run the agent against last quarter's call recordings as a regression test.
The agent listens in on live calls and drafts its responses silently. Your QA team scores them alongside the human agents. We close the gap.
Traffic ramps from 5% to 100% over five business days. Your CSAT goes up. Your cost-per-case goes down. You start invoicing us for the resolved ones.
Native connectors with auth, retry and idempotency handled. Custom REST when you need it. Carrier SIP where the telephony stack is exotic.
Smartsphere has shipped agents into legal collections, healthcare triage, public-sector intake and education enrolment. If your work has structure, we have a workflow for it.
