Smartsphere builds AI employees that pick up the phone, read the documents, decide against your policy, and update the systems of record — across voice, chat, email and WhatsApp, in eighty languages, under audit.
Five things that separate Smartsphere from the chatbot-shaped tools you've already tried. Built for teams who measure success in resolved cases, not call minutes.
Voice, web chat, WhatsApp, email and SMS run through the same agent identity. Customers get a consistent voice; you get one record of every interaction across every channel.
Smartsphere talks to Genesys, Twilio, Salesforce, Zendesk, ServiceNow and your in-house ticketing layer over native connectors. Carrier-grade SIP for voice. No migration project.
When an agent escalates, the human walks in with a full case brief, transcript, recommended next action — and ten seconds, not ten minutes, of pre-read.
Reads the claim documents, applies your underwriting rules, drafts the decision and posts it to the system of record. One agent, not four vendors stitched together.
If the case doesn't close, you don't pay. Our incentives are exactly aligned with yours — a rare thing in this category.
Carrier-grade SIP with in-country numbers across 80+ countries on six continents. Customers see a familiar dial code; your team gets one unified call layer with the same compliance, recording and audit trail everywhere.
Production calls in 80+ languages today. Native quality across the regional dialects other voice AI quietly skipped, with mid-call code switching that doesn't lose the plot.
The deepest analytics layer for voice, chat and email AI agents. Smartsphere measures every interaction, surfaces what's working, and shows you exactly where to invest next.
Three real operations our agents are running this hour. None of them are simulations.
From insurance brokerages to global banks, our agents are running real workflows — negotiating with customers, processing documents, and updating systems live.
Smartsphere moved from pilot to production in three weeks. The agents negotiate, adapt in real time, and process financial documents instantly. We reduced cost per successful collection by 70%.
Dash-cam footage analyzed instantly for impact and liability. Customer calls handled live in five languages. Document follow-ups happening automatically. The whole workflow runs in production now.
We unified customer operations globally. The same AI employees handle voice, messaging and document workflows 24/7 — Arabic in the Gulf, Spanish in LatAm, English worldwide, with consistent quality.
Engineering write-ups, regulatory perspective, and operator interviews from inside our customers. Read by the people who build, run and audit AI workforces in the wild.
Inside the protocol engine: how Smartsphere runs parallel multi-agent workflows against shared state without the consistency footguns that usually wreck them. With benchmarks.
Read the piece →
A clause-by-clause read of the November update — and the changes we shipped to stay aligned.
Read more →
Three weeks of build, two weeks of shadow, and one painful Sunday. The COO walks us through it.
Read the story →We'll open a real workflow and show you exactly what happens with voice, documents, decisions and system updates — end to end, on your data.