Sphere is built on APE — the Agent Protocol Engine: a multi-agent runtime that enforces policy, holds shared state, and makes every action your agents take governed, explainable and auditable by design.
Most "agent" platforms are a prompt and a function-calling loop. APE is a deterministic runtime: structured state, enforced rules, parallel execution that still converges on a single, auditable outcome.
Multi-agent orchestration over a shared, structured company state. Enterprise knowledge is embedded once; agents execute in parallel and still arrive at one consistent, governed outcome.
Country rules, sector standards and company policy are continuously enforced inside the agent's structured system state — so every action stays aligned even as the interaction evolves.
Governance is baked into the architecture, not bolted on. Decisions are structured, explainable and reproducible by design — never dependent on prompt phrasing or post-processing.
A walkthrough of a single inbound claims call — voice in, decision out — running entirely through APE without leaving the platform.
SIP trunk hands the call to APE. Speech is transcribed in flight; intent is classified before the customer finishes their first sentence. The agent identifies itself in the customer's preferred language.
The customer mentions a damaged invoice. The agent requests it via WhatsApp, OCRs the PDF, validates totals against the master ledger and quotes the matched line item back — live, mid-call.
APE consults the policy graph: jurisdiction (Dubai, RBI-aligned), product (motor SME), customer tenure (3y, low-risk). Decisions are evaluated as a structured proof, not a generated string.
Salesforce object created. Ticket linked. Approval ID stamped to the case. A second agent, running in parallel, has already filed downstream with the underwriter.
Every decision tagged with its source policy clause and model version. The full chain replays deterministically on demand — for legal, for regulators, for your own QA.
A complete operating surface — voice, vision, documents, decisioning, system writes — exposed as one runtime instead of stitched together from five vendors.
SIP/PSTN inbound and outbound. 618ms P95 round-trip. Real-time barge-in, hold music, DTMF capture, voicemail drop. Records and transcribes by default; redacts PII before storage.
Structured extraction from invoices, policies, claims forms, IDs and live photos. Vehicle damage and liability assessment from images. Form re-typing against your schema, not a chat string.
Conversation, conversion, completion, latency, sentiment, drop-off, escalation drivers. Stream into Snowflake, BigQuery or your data warehouse of choice.
Salesforce, Zendesk, HubSpot, ServiceNow, Twilio, Genesys, Microsoft Dynamics, custom REST. Each agent action is a typed call into your system, not a screen-scrape.
Every decision carries its policy clause, model version and input hash. Replays are deterministic. Recordings are retained per your jurisdiction's rules.
Compliance is the contract you sign with your customer. Smartsphere takes that contract seriously — with active certifications in every market we deploy.
We'll send your engineering team API references, an integration walkthrough, and a sandbox tenant so they can build against APE in an afternoon.
