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Smartsphere SmartsphereTECHNOLOGIES · DXB
Est. 2023 Book a meeting →
Customer stories

Real workflows. Real customers. Real numbers.

Three deployments, in three different industries, on three different continents. Each one running in production — and reporting numbers we'd happily put in front of an auditor.

Halcyon Mutual · Insurance · GCC

Pilot to production in 21 days.

Halcyon's collections desk was running 38 agents across two shifts and still missing recovery targets by 14%. Smartsphere replaced the outbound dialer with a multilingual collections agent. It negotiates within Halcyon's pre-approved settlement matrix, escalates the edge cases, and reconciles to the policy ledger in real time.

70%Cost / collection
22%Net recovery lift
3 wkTime to live

"The agents negotiate, adapt in real time and process financial documents instantly. We reduced cost per successful collection by 70%."

COO · Halcyon Mutual

H Halcyon · Collections Live Today · 14:42 GST
2,418Cases worked↑ 12% vs yest
71.4%Resolved↑ 4.2 pts
AED 1.84MRecovered↑ 22%
Active conversations
Mohammed A.resolvedAED 3,4202m ago
Priya I.in talksAED 1,1803m ago
Rashed K.escalatedAED 9,8205m ago
Anika S.resolvedAED 6407m ago
Faisal D.in talksAED 2,2108m ago
Sara M.resolvedAED 54010m ago
118 agents live · P95 latency 612ms
Vellum Motor · Insurance · EU

Dash-cam to decision, in under a minute.

Dashcam frame CAM-04 · 14:02:17
Impact assessed · rear-quarter · liability: third-party

Vellum's motor team uploaded 18 months of dash-cam footage as training inputs. Now, when a customer calls in to file an accident report, the agent processes the new footage live, classifies impact and probable liability, and quotes the customer a real first-response next step before the call ends.

1.7mAvg handle time
5Languages live
+14CSAT pts
Norden Bank · Banking · Global

Customer ops unified across three regions.

11 markets · 24/7 ops

Norden's customer ops used to run on three different platforms across LatAm, MENA and Europe. The same Smartsphere agents now handle voice, messaging and document workflows 24/7 — Arabic in the Gulf, Spanish in LatAm, English worldwide — with consistent voice and consistent compliance.

11Markets live
2.1MInteractions / mo
−41%Cost to serve
From the trenches

What the operators say.

Quiet praise from the people who actually have to run the systems and answer for the numbers.

"

The handoffs are clean. When our humans pick up, they get a brief, not a transcript dump. That alone gave us back ninety seconds per case.

Head of CX OperationsVellum Motor
"

I trust the audit log. That is not a sentence I have ever said about a vendor before. Every decision is traceable to the policy clause.

Chief Compliance OfficerNorden Bank · MENA
"

Outcome pricing changed the conversation internally. We stopped arguing about minutes and started arguing about cases — which is the right argument to have.

VP, Customer OperationsHalcyon Mutual
4.7 / 5Avg customer CSAT
97%Net retention (24 mo)
3.2 wkAvg time to production
Your story next?

We'd rather show you the agents than tell you about them.

Bring a live workflow. We'll wire it up against a sandbox tenant and let you stress-test it for an hour. No slides; no pretending the demo is real.

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