CRM
Two-way sync for leads, contacts, and conversation history.
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zoho
- Pipedrive
Integrations
Plug SmartSphere Technologies into the systems your team already runs
Native connectors for CRM, helpdesk, telephony, messaging, email, calendars, and knowledge sources — plus a REST API for everything else.
Conversational AI is only useful if it can read and write the systems your team already lives in. SmartSphere Technologies ships with native, two-way integrations across the categories below — CRM, helpdesk, telephony, messaging, email, calendars, and knowledge sources — and a clean REST API for anything custom.
Helpdesk
Create, update, and resolve tickets from inside conversations.
- Zendesk
- Intercom
- Freshdesk
- Salesforce Service Cloud
Telephony
Bring your own carrier or use ours. SIP, PSTN, WebRTC.
- Twilio
- Vonage
- Amazon Connect
- Genesys
- SIP/PBX
Messaging
One agent across web chat, WhatsApp, SMS, and social DMs.
- WhatsApp Business
- SMS
- Facebook Messenger
- Apple Messages for Business
Email
Read, draft, and send email with full thread context.
- Gmail
- Microsoft 365
- SendGrid
- Postmark
Calendars & Scheduling
Book, reschedule, and cancel without leaving the conversation.
- Google Calendar
- Microsoft 365
- Calendly
- Cal.com
Data & Knowledge
Ground agents in your knowledge base, docs, and product catalog.
- Notion
- Confluence
- Google Drive
- SharePoint
- Custom REST
Featured integrations
CRM (HubSpot, Salesforce, Zoho)
Two-way sync for leads, contacts, opportunities, and full conversation transcripts. Custom fields, lifecycle stages, and lead scoring all stay aligned. Salesforce ships with both Service Cloud and Sales Cloud connectors; HubSpot uses the v3 CRM API; Zoho uses Zoho One. Every conversation produces a structured record so reporting actually reflects pipeline reality.
WhatsApp Business API
Direct WhatsApp Business API integration with template-message support, opt-in tracking, and locale-aware tone across 26+ languages. The same agent that runs on web chat handles WhatsApp with persistent memory across channels — your customer doesn’t restart the conversation when they switch from web to mobile.
Telephony (Twilio, Vonage, SIP)
Bring your own carrier or use ours. We integrate with Twilio, Vonage, Amazon Connect, Genesys, and any SIP trunk. Sub-second turn latency, noise-robust ASR for cab/yard environments, and hand-off support that warm-transfers to human agents with a structured summary already in the queue.
Read incoming threads, draft contextual replies, and send via Gmail, Microsoft 365, SendGrid, or Postmark. Email becomes a first-class channel rather than a fallback, with thread memory shared across web chat and voice.
Calendars & scheduling
Book, reschedule, and cancel directly in Google Calendar, Microsoft 365, Calendly, or Cal.com — without leaving the conversation. The agent reads availability and writes events back, with timezone-aware handling for international customers.
REST API + webhooks
For everything we don’t ship a native connector for, our REST API and outbound webhooks let you wire SmartSphere Technologies into any custom system. Authentication via OAuth 2.0 or signed webhooks; sandbox environments for safe development.
Need something custom? Talk to our solutions team — most institution-specific systems can be wired in within a few days using the REST API.
See SmartSphere on your data in 30 minutes
We'll plug into a sandbox of your stack and run live calls and chats with your scenarios.