Reservations and upgrades
Take, modify, and cancel reservations directly in your PMS or booking engine, and proactively offer upgrades when inventory and policy align.
Hospitality
A multilingual concierge for every guest
Voice and chat agents that handle reservations, upgrades, in-stay requests, and post-stay follow-up across hotels, restaurants, and travel.
Hospitality & Travel agents that ship in weeks, not quarters
Hospitality runs on responsiveness in the guest’s native language. A guest in Tokyo wants to extend their stay at 11pm local time; an airline passenger needs to rebook a missed connection from a noisy gate; a restaurant guest wants a table for six tonight. None of those requests can wait for office hours, and none of them should require translation. SmartSphere Technologies deploys multilingual voice and chat agents over hotel phone systems, OTAs, WhatsApp, and SMS that handle reservations, in-stay requests, restaurant bookings, and travel changes — natively in 26+ languages, with deep PMS and booking-engine integrations.
Common use cases
The high-leverage conversations SmartSphere Technologies handles in hospitality & travel — grounded in your systems, not in pre-written FAQs.
In-stay requests and room service
Pick up the in-room phone or WhatsApp message, route housekeeping and maintenance, and dispatch room service in the guest’s preferred language.
Restaurant bookings and waitlists
Manage tables, waitlists, and special requests directly in OpenTable, Toast, or your reservation system without holding the line.
Travel changes and rebooking
For airlines and OTAs: handle schedule changes, IRROPS rebooking, and refund requests with policy-aware decisions.
Post-stay surveys and loyalty
Conversational post-stay outreach that produces real qualitative feedback, not 1–5 ratings, and feeds your loyalty program.
After-hours and overflow coverage
24/7 multilingual concierge so a single front-desk agent doesn’t have to choose between checking in a guest and answering the phone.
See It In Action
A real hospitality & travel conversation, handled end-to-end
SmartSphere managing booking inquiries and guest requests. Live transcript, automatic sentiment, and clean handoffs when escalation is needed.
Why teams pick SmartSphere Technologies for hospitality & travel
PMS and booking integrations
Connectors for Opera, Mews, Cloudbeds, Toast, OpenTable, and major OTAs. Read availability, write reservations, manage folio.
Always-on multilingual
26+ languages including Arabic, Mandarin, Japanese, and Portuguese with locale-aware tone and accents.
In-room channels
Voice agent over hotel phone via PBX integration, plus chat over WhatsApp, SMS, and the hotel app.
How SmartSphere Technologies fits into a hotel or travel operation
Hotels and travel brands already have a great PMS and a great booking engine; the gap is the conversational layer that connects them to guests in real time, in any language, on any channel. SmartSphere Technologies fills that gap. The same agent that takes the reservation on WhatsApp answers the in-room phone, dispatches housekeeping, recommends the rooftop bar, and runs the post-stay survey — all in the guest’s language, all written back into Opera or Mews. For airlines and OTAs, the same primitives apply to flight changes, IRROPS rebooking, and loyalty engagement. Crucially, the agent never invents availability or pricing: it reads from your live booking engine, so what the guest is told matches what the system can actually do. When a guest needs a real human, the warm transfer arrives with full context.
Integrations for hospitality & travel
Native connectors that read and write the systems your team already lives in. Custom integrations are available for proprietary or legacy stacks.
- Opera
- Mews
- Cloudbeds
- Toast
See the full list on the integrations page.
26+ languages, native
Hospitality customers don’t live in one language. The same agent that answers in English handles Spanish, Mandarin, Arabic, Portuguese, and 22 more — with locale-aware tone and accents — without a separate deployment per language.
Multilingual capabilities →Frequently asked questions
- Can it handle group and event bookings?
- Yes — agents qualify group and event leads, capture attendee counts and special requirements, and route to your sales team with structured details.
- Does it work over the in-room phone?
- Yes. We integrate with major PBX systems so guests can dial 0 and reach a multilingual concierge any time of day or night.
- Will it disrupt existing OTA contracts?
- No. The agent works alongside your OTA distribution; it’s designed to capture more direct bookings and improve conversion on inbound traffic, not to bypass channel agreements.
- Which languages are supported for guest communication?
- 26+ languages including Arabic, Mandarin, Japanese, Korean, Portuguese, French, German, and Spanish — with locale-aware tone and TTS voices.
Related industries
See SmartSphere on your data in 30 minutes
We'll plug into a sandbox of your stack and run live calls and chats with your scenarios.