Solutions
The SmartSphere Technologies platform is four products that work together: production-grade voice agents, channel-agnostic chat agents, native multilingual support, and conversation analytics on 100% of interactions.
01 · Solution
Phone agents that don’t sound like a 2010s IVR.
Production-grade voice agents over PSTN, SIP, and WebRTC, with sub-second turn latency and noise-robust ASR.
Streaming ASR + TTS keep conversations natural.
Twilio, Vonage, Amazon Connect, or any SIP trunk.
Optional speaker verification for sensitive flows.
Pair with integrations to deploy in your stack, or see how it applies in your industry.
02 · Solution
One agent across web chat, WhatsApp, SMS, and email.
Channel-agnostic chat with persistent memory and a unified knowledge surface across every customer touchpoint.
Same agent brain on web, WhatsApp, SMS, Instagram, email.
Conversations follow the customer across channels.
Take actions in your stack — refunds, bookings, lookups.
Pair with integrations to deploy in your stack, or see how it applies in your industry.
03 · Solution
26+ languages, native-feel responses.
Locale-aware tone, accents, and scripts. RTL layouts and CJK rendering supported across web and chat.
Reply in the customer’s language without setup.
Region-specific accents and TTS voices.
Arabic, Hebrew, Chinese, Japanese, Korean.
Pair with integrations to deploy in your stack, or see how it applies in your industry.
04 · Solution
See and improve every conversation.
Conversation analytics, automated quality scoring, and CSAT prediction across every interaction.
No more sampling 2% of conversations.
Catch churn signals before the survey hits.
See what customers are actually calling about.
Pair with integrations to deploy in your stack, or see how it applies in your industry.
What You Get
From AI-powered insights to detailed performance reports — see exactly how your agents perform and where to improve.
Sentiment trends, top keywords, and language distribution across every interaction.
Daily volume, peak hours, and performance metrics — measured on 100% of conversations.
Voice and chat share one agent brain. The same playbook that handles a phone call can resolve a WhatsApp message, and the conversation memory follows the customer across channels. That is what makes the difference between a production agent and a channel-specific bot.
Multilingual is not a switch — it’s the default. The agent detects the customer’s language from their first message and replies in it, including RTL scripts and CJK rendering. Every feature in the platform works in 26+ languages.
Analytics runs on 100% of interactions, not a sample. CSAT prediction, sentiment, and conversation quality scoring are computed automatically, so you finally see what your support actually does instead of inferring from a 2% sample.
And it ships fast. Most customers run their first production scenarios within 2–3 weeks, starting narrow on a single high-volume topic and expanding once metrics validate the pattern.
We'll plug into a sandbox of your stack and run live calls and chats with your scenarios.
